This policy explains how Table Manners RD Ltd collects and uses your personal information when you contact us or submit a booking enquiry, and the rights you have over that information. We keep it in plain language on purpose.
Table Manners RD Ltd (“we”, “us”) is the data controller responsible for your personal data. Our registered office is 41/42 Doulton Road, Rowley Regis, England, B65 8JQ and our company number is 17322668.
For anything about this policy or your data, email us at hello@tablemannersrd.co.uk.
We only collect what you give us through our booking and enquiry forms, or when you email or call us. That typically includes:
We do not collect payment card details through the website, and we do not knowingly collect information from children.
We use your information to:
Our lawful bases are taking steps at your request before entering a contract, performing that contract once you book, and our legitimate interest in responding to and managing enquiries. We do not use your data for automated decision-making or profiling.
We will only send you marketing messages if you have asked us to or where we are otherwise permitted to. You can opt out at any time by replying to any message or emailing us.
We never sell your data. We share it only with the service providers that help us run the business — for example our customer-management system (Microsoft Dynamics 365) and our email provider — who process it on our instructions under appropriate agreements. We may disclose information if required by law.
Where a provider processes data outside the UK, we rely on appropriate safeguards such as the UK’s international data transfer provisions.
We keep enquiry and booking records for as long as needed to provide our services and to meet our legal and accounting obligations — generally six years after your event — after which we securely delete or anonymise them.
Under UK data protection law you have the right to access your data, to have it corrected or erased, to restrict or object to our use of it, and to data portability. To exercise any of these, email us and we’ll respond within one month.
If you’re unhappy with how we’ve handled your data you can complain to the Information Commissioner’s Office at ico.org.uk, though we’d appreciate the chance to put things right first.
Our website is designed to work without tracking you. See our Cookie Policy for the detail.
We may update this policy from time to time. The date at the top shows when it last changed.